HILLS requires a minimum of 5 clients in order to run any of our activities, therefore we reserve the right to cancel an activity at anytime, due to lack of enrollment. Refunds will be made to clients if they paid for a trip that was unable to fill.
Delays or re-scheduling due to weather are out of our hands and HILLS will not be financially responsible for the consequences of those events, for example having to stay an extra night at a hotel due to a snow storm. Full to partial refunds will be made for any cancellations that are due to weather.
A deposit of 50% of the total trip cost must be made to assure a spot on the trip and it is suggested that deposits are made at least 90 days before an activity. Trips should be paid for in full 60 days before an activity. You may sign up for any activity at anytime, however if it is within the 60 day limit the trip must be paid for in full at that time. If you would like to sign up for a trip within 30 days of departure please do not sign-up online, you must call the office, because occasionally there are additional fees due to last minute airline prices. You will be notified of the difference and asked if you would still like to participate. All spaces on trips are on a first come first serve basis and without a deposit we cannot hold a spot for any client.
If a client makes a cancellation a partial refund will be possible, however if the airfare has been purchased we cannot refund the airfare at all. There are no refunds for cancellations made after 30 days before the trip. We recommend travel cancellation insurance even if you think there might be a slight chance of cancellation, that way you get a full refund or credit on your airline tickets.
All clients must carry with them a valid, up-to-date state ID. If the trip involves flying and at the airport the client does not have a valid ID, the clients guardian will be called to pick them up. If for some reason the client is not able to be picked up and the rest of the group therefore misses their flight, a minimum $500 fee will be applied to that client and/or guardian. No refunds will be made if a client misses a flight due to their own fault, such as being late.
HILLS is not responsible for any lost luggage or lost items during any of our activities. We highly recommend that clients do not bring anything that is of great value to them. We will always document a description of the luggage that a client brings with them, in case an airline should lose their luggage at anytime.
If you have specific preferences for where you sit and what you eat on the airlines please let us know at the time you sign up for an activity. Otherwise no specific seats are guaranteed. Also if you have a frequent flyer number for any airline please let us know and we will use it so you can get credited your miles.
